Jennifer Story
PROJECT
Xavier
Remote learning + deeper engaging for
video communication platform
My Contribution
Conducted UX research, created use cases and demo scenarios, and developed platform prototype
Collaborated with UX designer and intern, worked with project leader, project manager, and SW engineers
Duration
March ~ October 2021 (Phase1)
October ~ December 2022 (Phase2)
Project Introduction
Takes a human-centric approach and adds value to enhance the remote- learning experience
by understanding how tech has changed our lives, shifted users' behavior, and gained knowledge.
With technologies having changed our lives by connecting us to the entire world, the physical environment and conditions play an important role in the learning process and gaining knowledge. This project would provide services corresponding to a holistic approach to creating effective learning environments, understanding users' social context, stimulating interactions and observation, and boosting feedback loops to increase engagement mentally, emotionally and physically.
Goals
Provide a remote-learning service platform that enhances interactive experiences and fosters a deeper engagement for both educator and learner in any scenario
by providing a human-centric approach for intuitive, focusing on users' context for flexibility, and facilitating methods for deeper engagement of knowledge
Deliver optimal learning model and various methods for educator and learner with trust presence for a relationship, and engaging knowledge with personalization and flexibility.
My responsibility in development cycle
1. Analysis Experience Framework
- Industry analysis: Macro trends, COVID impacts, key player
- User value framework: user values, needs, pain points and persona
2. Develop Core Services and Platform
- Identify potential business model
- Build key features and prototype
3. User Trial
- Deploy service to a closed group of users
- Observe and document real-world feedback
Conducted User Research
Identify Macro Trends,
Analysis of the signals of change in the video conferencing market, market share by component, and key player by region
Analysis User Experience Framework,
Industry analysis to understand the means of current remote learning and presence to users
Comparison of video platform business model landscape,
Findings:
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1:1 preference matching & engaging
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Personalized service
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Ongoing relationship & connection for the back and forth after a session
Comparison for communication and learning business landscape,
Findings:
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Two-way interactive interface
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Tools for immersive collaboration
i.e ) note-taking, visualization for the explanation, revisiting some important points, cloud share point -
Empathy engagement in-between for Informal learning and connection
Understood consumers and behavior,
Findings:
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Formal vs. informal learning differences, similarities, and how to use both to have true values both approaches
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The struggle at the initial stage was the need for explicit guidance.
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Tools are neccessary for content development, audience, tracking and reporting
Learning Curve
Performance Measure
Leraning time
Learning Curve
Competitive Analysis,
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Online education has been around as part of the extended education for earning a degree or a certification
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Since the pandemic, remote learning has exponentially grown in all areas and specialized skills
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Shifting a learning paradigm is accelerated with emerging technology
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Communication, knowledge, and collaboration are the key to a task-oriented platform.
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Bite-size / on-demand class for user's specific needs
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Presence awareness can encourage ongoing connection
Set UX Research Goal
Understand the role of presence in Remote Learning from a learner and teacher perspective
Values-Based
Broad perspective on the role of presence in remote learning and teaching, highlighting multiple contexts and scenarios
Experience-Based
Focused look at learning and teaching dynamics, needs and behaviors within the context of 1:1 and 1:few.
Conducted Focus group interviews,
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Conducted 1.5 hr. 1:1 interviews with informal learners and teachers in Remote Learning environments
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Conducted 2 hr. cooking class focus groups with a number of scenarios that aimed to capture different types of engagement and communication levels
User-value based,
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We conducted (6) 1.5 hr. interviews with informal learners and teachers with experience in 1:1 and 1:few RL environments.
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We conducted (3) 2 hr. cooking class focus groups with a number of scenarios that aimed to capture different types of engagement and communication levels.
UX Principal
Communication & Presence Awareness
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1:1 or 1:few matching & engaging
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Enable multi-device / multi-channel seamless interface
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Continuous presence awareness: pre-session, during a session, and post-session interaction
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Interaction tracking and history
Knowledge & Context
Collaboration
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Provide real-time and async content for user-preferred learning style
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Offer personalization and adaptability of users and circumstance
- Work with a variety of tasks/subject
- Learning user behaviors
- Scaleable and flexible to the screen size -
Provide function for recall & reiteration of contents
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Explicit interface and toolsets for the collaborative environment
- Easy sharing and tracking the learning session for both side
- Offer multi-tasking channels /methods
- Instant feedback tools -
Capability for the mobility while engaging the session
Core User Experiences
UX development phase I
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Handwritten annotation to text
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Track annotation on the video track to revisit
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Track bookmark on the video track to revisit
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Multi-view with adjustable screen tiles
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Selective screen tile to share
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Enable replay in Pre-session, during the session, and after the seeeion
Universal UI
Universal Interface
Ergonomics Interface
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Contextual menus
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One-handed control
Multi-split screens
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Adjustable screen size
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Responsive tile per device
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Selectible screen-tile to share
Visual mockups
Annotation
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Create annotation marks on the video track to revisit
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Trackable through video feed
Bookmark
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Bookmarking the time to revisit
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Searchable and trackable from bookmark library
Dashboard
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Connect with a teacher with contact information
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Summary of all activities with the past class list, recent recorded video, and bookmark
Use Cases
B2B Construction / Interior/ Mechanics
B2C Cooking / Customer service / Technician / Telemedicine
Prototype Demo
1:1 customer service for Helping to fix Samsung product
Storyline
Wireframe
Demo Video
Xavier Value Position
Xavier vs Duo vs Zoom
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Xavier: you are next to me for learning & teaching
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Google Duo: You are across the table for chatting
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Zoom/Webex: You are in the auditorium or
in the meeting
Core Values
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Present side-by-side communication
- Social presence
- Environment presence
- Cognitive presence
- Teaching presence -
Accessible and structured tools for collaboration
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Feedback loop for synchronous
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Intuitive UI for personalized control and immediate feedback
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Users are able to choose their preferred style of Self-paced, asynchronous and real-time
